I mentioned on Twitter (see sidebar if you want to follow me) that my Oliso had started to have problems. I could deal with them for awhile, but the poor thing just became exhausted and confused and I had to reach out for tech support. Tech support for an iron sounds weird, but I think that is what it is.
Oliso’s tech support is great. You get the same person each time (perhaps they have only one person and not a lot of problems?), which is important to me. I really dislike having to go through my problem each time I reply to a support ticket entry. Ryan, the tech person, told me how to reboot my iron (crazy, right?) to get it’s brain back in order and when that was not a long term solution, he worked with me to get the iron fixed.
Oliso irons have a warranty, but mine was old, so it wasn’t free. I think I have had the Oliso for 3 years. I know I bought it on MassDrop. Ryan, my new friend, didn’t care where I bought it, which was nice. I got a deal on the repair, but I think what happened is that they just sent me a new one. It is exactly the same as my old one and works great.
As you know I can’t sew without an iron. I have a Sunbeam as a backup and for DH to iron whatever he needs to iron. I used it as a test to determine if I needed a replacement Oliso or if I should go back to buying cheap irons. My iron strategy used to be to buy a cheap iron at Target whenever I had iron issues. Sometimes, my stepdad can fix the cheapies, but not always. The Sunbeam was fine, but having to sit it upright every time was a hassle. Yes, #firstworldproblem, I know. I like the stability of the Oliso always being in horizontal position. The iron sits on the ironing board next to the bathroom door, so there are a lot of opportunities for it to get knocked off. It has happened.
Still, the Oliso is pricey even at the reduced rate I got for the repair.
The horizontal position is, I realized, also good for my hands and wrists. That little bit of extra weight can make a difference if my hands are hurting me, whereas sliding the iron over to the units or fabrics is not completely weight free, there is little wrist flexing involved and every little bit helps.
I decided to pay the money and get the Oliso repaired. It is back in action. The Sunbeam is put away for stand-in duty in three years and everyone is happy.
I am not affiliated with Oliso. Just a happy customer.